Frequently Asked Questions (FAQs)
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How long does shipping take? Shipping typically takes between 10 to 20 days, depending on your location. We ship to most countries worldwide, including remote areas like Pacific islands, South Africa, Chile, and more.
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What are your shipping fees? We offer a flat shipping rate of $6.89 for orders below $69.99. Orders over $69.99 qualify for free shipping.
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Can I return or exchange my order? Yes, we accept returns and exchanges within 30 days of delivery. Please refer to our Return Policy for more information on eligibility and process.
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How do I contact customer support? You can reach our customer support team at support@superbcert.com. We strive to respond to all inquiries within 24 hours, excluding holidays.
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Are your products eco-friendly? Yes, we are committed to sustainability. Our products are made from environmentally friendly materials whenever possible.
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Do you offer customization options? At this time, we do not offer customization options. However, we are continually expanding our product offerings, so stay tuned for updates.
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Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.
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What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods for your convenience.
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Do you offer wholesale pricing? Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information.
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Are your products suitable for outdoor use? Yes, our products are designed to withstand outdoor conditions and are perfect for enhancing your garden or outdoor space.
If you have any further questions or concerns, please don't hesitate to contact us. We're here to help!