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 Customer Service
At SUPERBcert.com our objective is to offer you the highest quality jewelry and the world's most brilliant diamonds at unbeatable prices. We also pay attention to the details and provide you with a comprehensive list of policies and services designed to protect you and facilitate your pleasurable shopping experience with us.
- Full 10 - Day Guarantee, and inspection period on all loose diamonds and jewelry.
- 100% Lifetime Upgrade policy at purchase price on SUPERBcert diamonds.
- 100% Lifetime guarantee for craftsmanship on all diamond jewelry.
- Personalized Diamond Laser Inscription with your purchase of a SUPERBcert diamond at no additional charge.
- SUPERBcert provides you with our unrivaled Free Diamond Toolkit (over $200 value) with your purchase of a SUPERBcert diamond.
- Extensive documentation and reports provided with every SUPERBcert diamond purchase.
- SUPERBcert provides Free Shipping on ALL diamonds and jewelry products. (Within the Continental United States).
- We have an in-house Gemprint machine, and offer you protection for your loose or set diamond at a nominal charge. See www.gemprint.com for details.
- We have our own factory on the premises and can work with you to create your very own customized jewelry item.
- We offer you the opportunity to meet with us personally in our Showroom and witness up close the incredible beauty of our SUPERBcert Diamonds prior to making a purchase.
- We are more than happy to send our SUPERBcert diamonds to an Independent Appraiser in your area for evaluation on your behalf. There is absolutely no financial obligation on your part whatsoever. We will cover the costs of shipping the diamond, plus insurance to the appraiser.
- We encourage you to read the Testimonials from some of our happy customers, and research our company on the Internet. We have earned a stellar reputation for providing only the highest quality products, excellent prices, and superb customer service.
- Our affiliations include some of the most respected names in the diamond and jewelry industry, and we are members in excellent standing with them.
- We are a family oriented business with a Company History that spans four generations.
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